RETURNS & EXCHANGES

RETURNS POLICY

The item should meet one of the reasons below to eligible for an exchange:
> Incorrect goods received
> Defective goods received

Must notify and return(post) within 7 days from the day of receiving goods.
Cash refund is not available except if the item is out of stock.
Must receive confirmation from us before returning goods.
Goods must be same condition, unwashed, unworn in original packaging with tag attached.
We reserve the right to reject any returned goods if we conclude it is not eligible to the requirement.
All discounted and promotional items are not eligible for exchange, refund, return after purchase made.
We do not guarantee that all the actual product is exactly same with the image shown in this website.
The actual color of goods may be slightly different with the image due to lighting issue and different resolution of different devices, and this is non-eligible for exchanges.

You will need to communicate with our customer service and receive confirmation of returns/exchanges before visiting our boutiques.
You will need to bring along your original invoice together with the item(s) in its original condition and packaging to any of our boutiques.
You will be entitled to an exchange of any item(s) in the boutique immediately after evaluation by our retail associates that it is valid.
If the value of the exchange item(s) is higher than the original item(s), you will be required to top up the difference in cash.
There will be no refund if the value of the exchange item(s) is lower than the original item(s).
No other forms of exchanges (such as boutique cash vouchers or online store credit) will be given at our boutiques.

You will need to communicate with our customer service and receive confirmation of returns/exchanges before visiting our boutiques.
You will need to include your original invoice together with the item(s) in its original condition and packaging.
Mail us your parcel via a traceable mode of postage.
If the value of the exchange item(s) is higher than the original item(s), you will be required to top up the difference in cash.
There will be no refund if the value of the exchange item(s) is lower than the original item(s).
No refunds will be given for taxes, duties, tariffs and excise charges levied for overseas orders either for refunds or exchanged items.
All returns and exchanges made via our online portal at https://www.nrnconceptstore.com/ would need to be shipped to:

📍NRN CONCEPT STORE

No.10, Jalan Austin Heights 7/3, Taman Mount Austin, 81100 Johor Bahru. (pls send after 12pm)

Tel: 013-9666345

WE RESERVE THE RIGHT TO CHANGE AND MODIFY THE TERM WITHOUT ANY PRIOR NOTICE.